Pineapple Express is here to bring you the best Cannabis-derived THC products the industry has to offer. Pineapple Express delivers legal, dependable, lab-tested medicinal and recreational cannabis, and delivery is always free. We cater to your holistic desires at a competitive price with FAST and friendly service. Regulations allow us to deliver to your home, work, cafe or even a private venue you are relaxing in.

We adhere to the highest standards of health, safety, patients’ rights, and discreetly serve both adult-use recreational and medicinal patients 7 days/week from 8:00am – 10:00pm

Frequently Asked Questions

Express Menu: delivery within a couple of hours – 50+ Select Products.

Appointment Menu: Later or next day delivery – 100+ Premium Products up to 40% off delivery would vary depending on when the order is placed.  Cut off times for same day delivery vary by zipcode.

There are multiple ways to set up an account and we are here to help you every step of the way.

 

Option 1 – WEBSITE

  • 1. Find your favorite products on our website and add them to your shopping cart
  • 2. Once you are done shopping click the “Checkout” button
  • 3. Enter your information on the  Checkout page.
  • 4. You will need a picture of your current ID – be sure to upload that during this process.
  • 5. Click the box for ‘Save my info for next time’.
  • 6. Enter your delivery address and click SAVE
  • 7. *If you have a state issued medical card then check the box for ‘I have a state issued medical card’. 
    • You will need to provide Medical Card Number, Medical Card Expiration, Medical Card State, and a photo of your Medical Card. Click SAVE.

Option 2 – PHONE

Call our Customer Service team at (310) 455-8180 and do it over the phone

 

Option 3 – EMAIL

Send a picture of your Government Issued ID (passport is acceptable), Dr Recommendation (if you have one), your delivery address and phone number (and *optional* what you would like to order) to our Customer Service team at support@pineappleexpress.com.

 No. We do need your first and last name, phone number, and birthdate. You will also need to upload a photo of your driver’s license or government issued ID. You have the option to save your info for future purchases.

Go to pineappleexpress.com and enter your zip code. This will pull up the minimum purchase order and menu for your area. Select the items you would like to order and go to Checkout. Once on the Checkout page you will need to enter your information (name, address, email, birthdate, picture of govt issued ID, and Dr Recommendation *optional*). Your information and order will be sent to our Customer Service team. If there are any issues with your profile or order, you will receive a call from our team of experts to resolve the issue. Otherwise, you will receive a text notifying you of the driver’s ETA. You can also live chat with our Customer Service team through the website or call/text us at 310-455-8180.

Go to pineappleexpress.com and enter your zip code. Select the items you would like to order and go to Checkout. Once on the Checkout page, you will be able to log into your account by entering your email address and password. If this is your first time logging in and you have not set up your password yet, select the forgot password option. Enter the email used to place your first order. You will then receive an email to reset your password. Now you can log in anytime to place your order. You can also live chat with our Customer Service team through the website or call/text us at 310-455-8180.

Yes, we are a fully legal compliant cannabis delivery service (C9-0000082-LIC). You can look up any license in CA using CApotcheck.com or scan our QR code directly using your smartphone camera:

Our product selection is carefully chosen by a team of cannabis connoisseurs who have extensive industry experience in cultivation, extraction, and culinary science. The convenience of being able to skip the drive to a dispensary while having a budtender still readily available if you need them separates us from the rest. Give us a call or place an order to experience the Pineapple Express difference for yourself.

Checks: We accept checks made out to Universal Herbal Center, Inc

  • You must have received at least 3 consecutive orders without any payment issues. 
  • First order paid for with a check may not exceed $200.

We also have the following cashless payment options available for your convenience:

Alt Thirty-Six: Using Alt36 is so easy, just select it as your payment method during checkout. Our Customer Service team will send you a link to pay for your order. First-time users will need to create a new account and add a funding source.

 

PayCloud: Prefer to use your credit or debit card? For a $5 fee, you can utilize PayCloud’s closed-loop network to deposit funds from your account to pay Pineapple. Funds loaded into PayCloud’s network have to be done in $5 increments. So if your order total is $76, you would be charged $81 but need to upload $85 into PayCloud in order to pay for the order. Leftover funds can be used on subsequent orders paid through PayCloud. Be prepared to give your credit card details over the phone (we are working on a future online payment method).

All sales are final. We do not accept returns for any reason. Please be sure to check your order when it is received. If a product is defective, you must contact Customer Service within 48 hours of receiving the product. Defective products will be exchanged for the same product at our discretion.

Go to pineappleexpress.com and enter your zip code. Select at least one product and go to Checkout. Once on the Checkout page you can log into your account. You can continue shopping by clicking the back button to get back to the menu page (this will not log you out of your account).

Delivery time will depend on whether the order is placed through our Express Menu or Appointment Menu.

Yes. You will receive an automated message letting you know when the driver is on the way. You can call or text that number and it will get forwarded to the driver. Please only contact the driver directly for driving instructions. If you have concerns about your order, please contact the Customer Service team

Please let us know as soon as possible if you will not be available at the time of delivery. If your delivery is already on the way, please call Customer Service at 310-455-8180 so they can re-route the driver and reschedule your delivery.

Our vehicles do not have any logos or advertising and our drivers have a simple uniform of khakis and a plain black polo shirt.

Of course. You will need to call Customer Service and they will assist with any changes to your order. While our drivers do carry extra inventory with them it is not as robust as a full walk in dispensary so options may be limited when adding to your order.

Call Customer Service as soon as possible and let them know what happened so we can resolve the issue right away.

You will receive a text message after every order letting you know how many points you have after your current delivery (1 point per $1 spent). You can click the link in the text message, and it will take you to your points page. You can add this to the homepage on your phone for easy access. Click on the rewards button (bottom left) to see your rewards.

You can redeem your rewards at Checkout. You will see your total points and the rewards you have available. Simply click on the reward you would like to use and it will be automatically applied to your order.

We love hearing from our customers and love your reviews. Find us online at Pineapple Express Delivers on any of the following sites to leave a review:
Google
Yelp
GetNugg
Leafly
WeedMaps

We do see your reviews and always love to hear from our wonderful customers!

The person who places the order must be the one to receive it. If your friend would like to receive an order they will have to sign up as a customer. Once they are registered we can transfer the order to your friend.

Contactless Delivery is a new option being offered during the COVID-19 pandemic. We have added extra safety precautions for our customers and drivers. All drivers are required to wear a mask during delivery. The driver will sign on your behalf (to avoid touching the phone) and leave the package at the door (after confirming customer’s identity).