About Pineapple Express

Pineapple Express is ready to bring you the best Cannabis-derived THC products the industry has to offer. Pineapple Express delivers legal, dependable, lab-tested medicinal and recreational cannabis. We cater to your holistic desires at a competitive price with FAST and friendly service. Regulations allow us to deliver to your home, work, cafe or even a private venue you are relaxing in.

We adhere to the highest standards of health, safety, patients’ rights, and discreetly serve both adult-use and medicinal patients 7 days/week from 8:30am – 9:30 pm. Want to place an order over the phone? We’re available for calls via 877-WE-DELIVER (877-933-3548).

Is your company selling legal products online?

Yes, we are a fully legal compliant cannabis delivery service with licenses for retail, manufacturing, cultivation, and distribution in Palm Springs & Los Angeles (C9-0000082-LIC / C9-0000020-LIC).

What makes you different and why should I use your service?

Our menu of products is carefully chosen from a team of industry experts over 50 years of combined experience. The convenience of being able to skip the drive to a dispensary while having a budtender still readily available if you need them separates us from the rest. Furthermore, we are responsible for the regions we service so you can rely on amazing products at your door in under an hour. Give us a call or place an order to experience the Pineapple Express difference for yourself.

What sort of payment options do you offer?

Our drivers accept cash or checks (made out to “cash”). For your convenience, we also have the following cashless payment options available:

Alt Thirty-Six: Using Alt36 is so easy, you simply select it as your payment method during checkout. You will be directed to Alt36 to complete your payment. First-time users will need to create a new account and add a funding source. From then on, you will only need to log in with your account details for quick and easy completion of the payment and checkout process. The following videos will help you see how the registration and checkout processes work using Alt36:

 

PayMyWay℠: Sign up for PayMyWay℠ takes less than 2 minutes. You’ll never have to hit the ATM again.

With PayMyWay℠, you can skip the ATM and enjoy the convenience of cashless payments when using your favorite dispensaries and delivery services like Pineapple Express. PayMyWay℠ is a prepaid wallet that’s easy to set up and use:

  1. Using your cell phone, sign up for a free account at www.paymyway.com. You’ll receive a confirmation text.
  2. Download the PayMyWay app and log in. Click on My Funding Sources in the menu.
  3. Enter and confirm your bank account details.
  4. Load your PayMyWay℠ wallet with funds:
    • Click Add Money in the app OR
    • Present your debit card to the delivery driver and enter your Personal Identification Number (PIN) to load funds to your wallet immediately.

Once funds are loaded, you can enjoy a cashless shopping experience. Upon your next checkout, simply open your PayMyWay℠ wallet and pull up your unique QR code for scanning. You will be prompted to confirm the payment and notified when the transaction is successfully processed.

Do I have options for placing cannabis delivery orders?

Yes! We want to make your experience as easy and memorable as possible. You can easily place your cannabis delivery orders in the following ways:

1. Order online through our website – www.pineappleexpress.com.
2. Call and place an order over the phone – (877) WE-DELIVER or text us at 310-455-8180.
3. Use our live chat feature to talk in real-time with our support staff. Look for the green chat icon on the bottom right of your screen.

Do I need an account set up before I can place an order?

If you are a “new” customer – Yes! By doing so, you will set up your username and password and keep all your information secure, so your ordering process will be a breeze! As a legal dispensary, you will need to provide an acceptable form of government ID (Driver’s License or ID Card or Passport) to place your order. We have an easy upload feature on our website or you can give one of our friendly dispatchers a call to walk you through this 1-time process.

I’m a NEW customer how do I set up an account online?

There are multiple ways to set up an account and we are here to help you every step of the way.

Option 1 – WEBSITE
1. If you are a “New” customer – Look for the “LOG IN” menu tab at the top of your screen.
2. Enter your information in the registration form.
3. You will need a picture of your current ID – be sure to upload that during this process.
4. Click the “Register” button and you’re all set!

Option 2 – WEBSITE
1. Find your favorite products on our website and add them to your shopping cart
2. Once you are done shopping click the “Checkout” button
3. If you are a new customer click New customer? Click here to register
4. Enter your information on the registration form.
5. You will need a picture of your current ID – be sure to upload that during this process.
6. Click the “Register” button and you’re all set!

Option 3 – PHONE
Call our support team on (877)- WE-DELIVER or (877) 933-3548 and do it over the phone

Option 4 – EMAIL
Email our support team at support@pineappleexpress.com

Now that your cannabis delivery account is set up and you’re officially part of our Pineapple Express family. You can get back to living it up.

I’m already a customer, how do I log in to my online account?

1. If you are a returning customer – look for “LOG IN” at the top right of your screen
2. Enter your username and password and click LOG IN

What can I expect once I…

● Place my order for cannabis delivery: An email notification with your anticipated delivery time
● While I wait for my order to arrive: An email notification when the driver is around 5mins away
● After I have received my order: A text thanking you for your order with how many loyalty points are in your account (If you’ve opted into our rewards program)

How long does an order typically take to arrive?

5min – 60min depending on where our vehicles are and how many orders are ahead of yours. Once the order is placed text messaging is available to keep you updated.

What happens if I get the wrong order?

Your driver will handle that right on site if able to. If not he will call it into a dispatcher to fix immediately.

Can I call the delivery driver directly?

The driver’s dispatcher will be your point of contact for any questions and any updates. We want our drivers to be as distraction free as possible so products are safely delivered to you.

I have an emergency and need to leave my delivery location. What must I do if its already on
the way?

Please call, email, text or chat our dispatch team.

What type of car pulls up to drop off my cannabis delivery?

We follow the CA Bureau of Cannabis Control regulations of having non-descript vehicles arrive. Our fleet consists of Mercedes Sprinters, Mercedes Metris and Toyota Priuses.

I want to be discreet when getting my delivery. Will people know its a cannabis rep?

All of our clients say our drivers look like online order service delivery professionals. They all wear khakis and a black polo shirt with nothing visible pertaining to cannabis.

What is the rewards program all about?

Now, you can earn 1 point for every dollar spent! Look for REWARDS on our website, sign up and you are good to go. Each month you’ll get deals to redeem points for cash off your order, get products at a major discount, and even earn bonus points with special one-time offers. Check your Pineapple Express Rewards Wallet for point balances, redeemable offers, and one time deals.

Already racking up those points and ready to redeem?

If you are ready to redeem your points follow these instructions:

1. Before completing your online purchase, choose the reward you’d like to redeem in your
rewards wallet

2. Click “Proceed to offer” and copy the confirmation code at the bottom

3. Enter the code into the notes when placing your order online

4. Your dispatcher will confirm your redemption prior to delivery

Am I able to change my mind or add to my order once the driver is already here?

Our drivers are allowed to carry inventory with them; while it is not as robust as a walk-in dispensary, if you’d like to add onto your order dispatch will gladly walk you through any additions or changes and inform your driver.

Where can I leave a review?

We love hearing from our customers and love your reviews. Find us online at Pineapple Express Delivers on any of the following sites to leave a review:
Google: Santa Clarita, Los Angeles
Yelp: Santa Clarita, Los Angeles
Get NUGG
Leafly
WeedMaps: Santa Clarita, Chatsworth, Simi Valley, Burbank, Glendale

Let us know how we are doing! We will personally respond to all of you within 24 hours.